Frequently Asked Questions

The Energy Resource Hub tools and learning resources are available at no cost to everyone. CHERP concierge support is limited and eligibility-based, and is provided at no charge to qualified participants living in a home with gas appliances. Many upgrades may also be covered through direct-installation programs. Some customers choose to invest or use financing for additional upgrades they find valuable—but there's absolutely no obligation to spend or finance anything. 

CHERP concierge support is available to single-family residential detached home participants living in a home with gas appliances, based on program rules and capacity. Multi-family, mobile, and manufactured homes do not qualify for CHERP concierge support. Complete the application to check your eligibility. Everyone can still access the Energy Resource Hub tools and learning resources, regardless of qualification. If you're unsure, fill out the Apply form—we'll confirm your eligibility and guide you to the best next steps. 

To start, we'll ask for basic contact details and a few questions about your home and household. This helps us determine eligibility and identify the best options for you. If you move forward into specific programs or incentives, additional documentation may be required—but only if necessary, and we'll let you know exactly what's needed before you submit anything. 

We take your privacy seriously. We use your information only to support program eligibility, services, and incentives you choose to pursue. We follow strong, industry-standard safeguards to protect personally identifiable information, and we do not sell your information. We only share information with authorized program partners when it's necessary to deliver the support or incentives you request. For full details, see our Privacy Policy.

After you submit the form, you'll receive a confirmation message. An Energy Consultant will reach out by email to confirm your eligibility. If you meet the eligibility requirements, an Energy Consultant will schedule a time to conduct a home assessment. Even if you don't qualify for concierge support, you can still use the Energy Resource Hub and we'll point you to the best self-service tools, resources, and next steps. 

If you qualify for CHERP concierge support, an Energy Consultant will reach out by email after you apply to schedule a time to connect. Your Energy Consultant will answer questions about the program, complete your site survey, help you understand your options, and support you with next steps if you choose to move forward with a project. 

If you qualify and choose to participate in CHERP, one of the benefits is a site visit at no cost. Visits are scheduled in advance, and we'll explain what to expect before anything is booked. During the visit, a program representative may review your home's current conditions, discuss your goals, and identify upgrade opportunities that fit your situation. 

That's completely understandable. You can still use the Energy Resource Hub tools and learning resources without an in-home visit. However, most home upgrades require some level of construction and professional work inside the home. If you're not ready for that, you can still explore options, learn about potential savings, and decide what works best for you - there's no pressure to move forward. 

You're not alone—many customers feel this way because there are so many options. The Electrification Incentive Tool helps you compare upgrades, understand available incentives, and build a smart plan. We also offer educational resources at no cost to give you a solid foundation. If you qualify for CHERP concierge support, your Energy Consultant can help narrow down choices based on your goals - whether that's cost savings, comfort, health, or resilience - and what makes sense for your home. 

The work is performed by licensed contractors you choose to hire. CHERP-participating contractors have verified their licensing and insurance and completed CHERP training and onboarding. They're trained on program tools, electrification best practices, and how to help customers navigate local rebates and incentives. You always make the final hiring decision, but CHERP-participating contractors offer a vetted, trained starting point. 

There is no fee to apply. Program access, tools, and training are provided at no cost as part of CHERP participation (details shared during onboarding). 

That's okay. For CHERP-referred opportunities, participating contractors agree to follow the program's electrification intent — including not switching CHERP customers from electric to gas for the CHERP pathway. If a customer asks about alternatives, you can discuss options transparently while still honoring CHERP program standards. 

We'll reach out within 1–2 weeks through your preferred communication channel to confirm next steps. From there, it's typically just a matter of submitting your documentation and attending a CHERP training workshop. 

At minimum: active license, insurance, and an enrollment package (CSLB documentation, certificates, measures you're qualified to install, and agreement to the code of conduct/program manual), plus completion of the CHERP onboarding training. 

No — contractors can participate based on the measures they're licensed and qualified to install. Your listing and opportunities align with your approved scope.